Provide pre-sales project acquisition support to the Asian BDM’s, CSU’s and VARS in Indoor Network Controls.
Provide in depth pre-sales second line technical advice and support on the use and application of company products and software.
Provide product and application training to the CSU’s and VAR’s
Provide design, quotation, application and tender proposals support to the Asian BDM’s, CSU’s (and VARS)
Attend project acquisition meetings in the countries and to assist with applying the best solution for the project requirements
Provide product and application training to the CSUs and VARs.
Provide Dimension accreditation support for the region
Provide pricing information in cooperation with BDM’s Asia
Maintain appropriate project records.
Support the preparation of maintenance quotations.
Provide pre-sales technical and application support in response to CSU/(VAR) requests.
Checking of designs and proposals from the CSU.
Provide labour estimation support to the CSU.
Ensure all customer sales and service enquiries are handled in a timely and effective manner.
Advise BDM’s Asia of new project leads and CSU enquiries.
Handling marcom requests and liaising with Marketing on new or revised marcom requirements
Advise management of service complaints and corrective action taken.
Prepare, measure and report personal KPI’s.
