Customer Demand Manager ( based in Beijing )

TalentSource is an Executive Search company providing value-added talent solution to MNC and local clients. We build meaningful and rewarding relationships between top-tier executives and our valued clients, while actively catering to both parties’ need for confidentiality, dignity, integrity and professionalism.

Responsibilities

• Support Key Market with issue analysis, actions & resolution from established feedback channels

• Facilitate Key Market change management initiatives for Service Parts Supply Chain (SPS) processes, procedures, and transitions to new programs

• Manage relationship, teamwork, collaboration and the communication channel between SPS and all the global Key Markets within the company.

• Design and execute “blueprints” per responsible Key Markets with the SPS organizational functions to bridge current part delivery performance to desired established levels

• Through Monthly Business Reviews insure the articles within the Service Level Agreements are being adhered to and performance is achieved or actions are in place to correct performance shortfalls

• Analyze and act upon Continuing Quality Customer Survey (CQCS) parts low score surveys

Requirements

• Bachelor or Master degree in Business, Supply Chain Management, MBA a plus

• 8 + years of experience in Supply Chain Management in a service environment

• Proven ability to build and maintain effective working relationships across functions and organizations

• Strong communication and presentation skills and ability to interact at the senior management level

• Proven ability to work through others, develop and execute collaborative programs and solutions to Key Market challenges

• Ability to initiate and drive changes and innovation and obtain timely closure to open issues

• Strong Analytical skills

• Willingness to spend time travelling

• Based in Beijing,China